The Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information and Reporting System (AO 25 Secretariat) released Memorandum Circular No. 2020-1, or the Guidelines on the Grant of the Pe:font:once-Based Bonus (PBB) for Fiscal Year (FY) 2020, which stipulated under Section 5.2, Streamlining and Process Improvement (SPI) of Agency's Critical Services as one of the criteria to qualify for the grant of PBB for FY 2020. With this requirement, the agency is therefore mandated to comply by ensuring that the critical services declared in the DepEd's Citizen Charter (CC) 2020 have been streamlined and improved in consideration of the emerging challenges and concerns brought about by the COVID-19 pandemic.

In compliance with the Guidelines as well as in conformance with the requirements of the Anti-Red Tape Authority (ARTA), the Bureau of Human Resource and Organizational Development-Organization Effectiveness Division (BHROD-OED) has initially reviewed DepEd's Citizen Charter as a result of its capacity-building activities wherein the best practices on process improvement of critical services from all governance levels have been shared and discussed.

It is on this regard that the BHROD-OED requests all Regional Offices (ROs) and Schools Division Offices (SDOs) with FRONTLINE SERVICES (listed in Annex A) to declare the digitization and streamlining: initiatives in 2020 showing any of these required improvements:

The supporting documents required for submission are the following:

Submissions shall be made on or before 18 August 2021 through the link https://bit.ly/DepedDigitization2020
Only complete documents and submissions using the prescribed format (Annex B) shall be deemed compliant to the agency's streamlining requirement for PBB 2020.

Aside from the documents stated, ROs are requested to nominate at least five (5) SDOs with service innovations, regardless whether the frontline service is included in Annex A.

For more information, please contact Ms. Pia Pangilinan through mobile number at 0917-8725850 or Ms. Diane-Joyce Perez through email at citizenscbarter@depecl.gov.ph.

For compliance. Thank you.

For more information read and download the MEMORANDUM DM-HROD-2021-0011:
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